Terms and Conditions

Last updated: March 24, 2026

Introduction

Welcome to D23. By accessing our website (d23.io) and using our dashboards, embedded analytics, and self-serve BI services built on Apache Superset, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.

Acceptance of Terms

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

Use of Services

Eligibility

You must be at least 18 years old to use our services. By using our services, you represent and warrant that you meet this requirement.

Account Registration

When you create an account with us, you must provide accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information remains current

Prohibited Activities

You agree not to:

• Use our services for any illegal purpose or in violation of any laws or regulations
• Infringe upon the intellectual property rights of others
• Interfere with the proper functioning of our services or systems
• Attempt to gain unauthorized access to our systems, networks, or data
• Use our services to transmit any harmful code, malware, or malicious software
• Engage in any activity that could damage, impair, or compromise our services
• Reverse engineer, decompile, or attempt to extract source code from our platform
• Share your account credentials or allow unauthorized access to your account

Intellectual Property

Our Intellectual Property

All content, features, and functionality of our services, including but not limited to:

• Text, graphics, logos, and software including our proprietary platform
• Design, layout, and organization of our platform and services
• Trademarks and service marks including the D23 brand
• Copyrighted materials including documentation, code, and methodologies

All intellectual property is owned by D23 or its licensors and is protected by intellectual property laws.

Your Content

By submitting content to our services, you:

• Grant us a worldwide, non-exclusive license to use, reproduce, and display your content
• Warrant that you have all necessary rights to grant such license
• Retain ownership of your content

Limitation of Liability

To the maximum extent permitted by law, D23 shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, or business interruption
• Any damages resulting from your use of or inability to use our services
• Any third-party claims arising from your use of our services
• Data loss or corruption resulting from system failures
• Business decisions made based on analytics or dashboard outputs

Our total liability for any claims arising from these terms or our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

Disclaimer of Warranties

Our services are provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not guarantee that:

• Our services will be uninterrupted or error-free
• Any defects will be corrected
• Our services will meet your specific requirements
• Our services will be secure or free from viruses or other harmful components

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. We will notify users of any material changes by posting the new Terms on this page and updating the "Last updated" date.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions.

Apache Superset

D23 is built on Apache Superset, an open-source project under the Apache Software Foundation. Apache, Apache Superset, Superset, and the Superset logo are trademarks of the Apache Software Foundation. D23 is not affiliated with or endorsed by the Apache Software Foundation.

Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

• Email: hi@d23.io

We will respond to your request within 5 business days.